Notice to Applicants
Submissions do not guarantee interview or employment. BDFA will only be contacting shortlisted candidates. We would like to thank all applicants for applying.
Please click the “Apply Here” button for the online application.
The Brunei Darussalam Food Authority (BDFA) is seeking a competent and motivated individual to join the organization as an IT Officer – Systems, Applications & Digital Solutions.
This position is responsible for supporting BDFA’s enterprise applications, business systems, digital transformation initiatives and technology-enabled process improvements. The successful candidate will work closely with internal stakeholders to enhance operational efficiency through technology, workflow automation and digital solutions.
The role also supports website administration, user support, system implementation projects and business application management. The successful candidate is expected to possess a good understanding of IT infrastructure and technical support to support operational requirements whenever necessary.
- Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Software Engineering or any related field.
- Minimum of 3 years’ relevant experience in systems administration, business applications, digital solutions or IT support.
- Experience supporting enterprise applications and business systems.
- Working knowledge of Microsoft 365, SharePoint Online and Microsoft Power Platform.
- Experience in workflow automation, business process improvement and digital transformation initiatives.
- Knowledge of website content management systems (CMS) and website administration.
- Experience in system implementation, user acceptance testing (UAT) and vendor coordination.
- Good understanding of helpdesk operations, end-user support and troubleshooting methodologies.
- Basic knowledge of networking, infrastructure administration and cybersecurity practices.
- Strong analytical, problem-solving and organizational skills.
- Good written and verbal communication skills with the ability to prepare documentation, user guides and technical reports.
- Ability to work independently and collaboratively in a dynamic environment.
- Relevant professional certifications in Microsoft technologies, IT service management or cybersecurity will be an advantage.
- Administer and maintain business systems, enterprise applications and digital workplace solutions such as Microsoft SharePoint Online, Microsoft Power Platform and related digital solutions.
- Analyze user requirements and recommend technology-based improvements to enhance operational efficiency.
- Develop reports, dashboards and system-generated information to support business operations and management decision-making.
- Administer and maintain BDFA’s official website and content management system (CMS).
- Support website enhancement, redesign initiatives and quality assurance activities.
- Participate in system implementation and enhancement projects.
- Prepare and maintain technical documentation, system manuals and project records.
- Provide first and second-level technical support for applications, software, hardware and Microsoft 365 services.
- Conduct user training, awareness programs and system familiarization sessions.
- Support IT asset management and maintenance.
- Assist with network administration, Microsoft 365 administration, infrastructure maintenance, cybersecurity operational activities and other IT support functions as required.